Information

Hello! My name is Marloes De Vries and I’m a professional illustrator and author based in Rotterdam, the Netherlands. Next to the work I do for magazines and publishers, I also create my own products which you can find in this web shop.

Contact

If you have questions about your order, or any trouble, please contact me at shop@marloesdevries.com.
Messages sent through social media have a high risk of getting lost and don’t get processed.

The products

All products seen in my web shop are either handmade or produced in the Netherlands or the UK.
Fine art prints are carefully printed with love on a giclee printer with ultra-chrome inks on high quality paper by a local craftsman in my city.
All other prints and cards are printed in the Netherlands and all paper has a FSC certificate. Some items are printed on recycled paper.

Please note that the actual product might look different in real life from the screen as every screen has different settings.

One-woman-business

Please note that I’m a one-woman-business, singly creating, handling and shipping all orders. It’s very different from larger warehouse webshops, so I can not compete with their services. It’s also the reason the handling of the orders and my post office run is only on Tuesday. This way, I have the other days of the week for working for clients, creating illustrations and coming up with new products.
Thanks for understanding!

Gift wrapping and special requests

I put a lot of care in packaging every order but unfortunately I can’t offer special or themed gift wrapping. I can add a custom note to orders when you’re ordering as a gift for someone else. Please don’t forget to add what text you want to me to add on the card!
I will not write specific assignments as if they are coming from me personally though, I will always write the name of the sender at the end.

Copyright

You buy the product, not the copyright 🙂 Buying one of my products doesn’t mean it’s allowed to copy the product (and sell it). Copyright remains in all instances with Marloes De Vries and copyright infringement will be dealt with.

Tickets to workshops/events

As workshops and events are products you physically have to attend, there are different rules. Please read the general terms and conditions: English version and Dutch version.

Payments

You can pay either with Bancontact, Paypal, Sofort or iDeal in my shop. Credit card is under construction.

Got a discount code?

Discount codes can be filled out in the checkout process, below the total costs.
They need to be filled out during the payment process as they can not be entered after the final step.
There are no refunds possible afterwards so please make sure you fill out the code in the ordering process.

Shipping

All orders are processed and shipped out every Tuesday morning (before 11 AM CE(S)T) . Please take note of this when you order something that you need for special occasions.
It sometimes takes a while before your order arrives. This is mainly due to the customs procedure when your order arrives in your country.

Shipping costs

All shipping costs include postage and processing of the order. All orders are send through PostNL, the only option I have in the Netherlands right now. This service is not cheap unfortunately, and as I’m a small webshop I cannot make deals with this service for cheaper postage. This means prices are standard.
If you place your order, you see an overview of all the costs including shipping before you make your order final.

Packaging/envelopes

All orders are send in packages/envelopes that have a maximum size of 38 x 26,5 x 3,2 cm / 15 x 10.5 x 1.3 inches unless noted otherwise.
I package every order very carefully by using cardboard envelopes for prints, and an extra cardboard behind the print. This means the package is slightly heavier and therefore a bit more expensive. I do this to make sure your print doesn’t arrive to you folded or bent, which would be the case with a paper envelope and no extra protection.
Please note I try to refrain from using plastic as much as I can but in some cases I have to use it to protect the products. All prints are sealed in plastic for example.
I use recycled packing materials wherever I can.

Make sure your letterbox is big enough

Please check beforehand if your letterbox slot is big enough.
My prints are usually A4 size, so if you choose to send it with letterbox mail, your letterbox slot should preferably be 38 x 26,5 x 3,2 cm.
If you’re unsure whether your order fits in your mailbox, please contact me. We can always send it as a package, and also offer secured shipping or shipping with track and trace.

Countries

I ship to the countries that are listed on checkout. If your country isn’t listed, I can’t ship it to you unfortunately.

Shipping times

The customs service in your country might take a longer period of time to send the package to your place. This is the reason some delivery times may vary. It all boils down to the country you live in. From my experience, the timings usually are:

Netherlands: 1-3 days
Europe: 4-8 days
United States and Canada: 8-20 days (please note that some letters and packages might stay at border control a bit longer)
Australia: 8-20 days
Rest of the world: 1-8 weeks

For no particular reason some postal services keep packages and envelopes for longer periods of time at their centres. It might take up to 6 weeks within Europe before they transit the package.

No pick ups available

It is not possible to pick up your order at my home address, due to privacy and time restraints.

Make sure you enter your address correctly

Please double check if you have entered the right address before pressing ‘send’.
If you have filled out the wrong or an incomplete address, it’s possible your order will not arrive. I don’t take responsibility for this, so make sure you double check it.

Track and trace or insured shipping

Within the Netherlands: Every item is available with Track and Trace. But I can imagine with smaller items, you might want to have regular shipping, which is a bit cheaper.
If you choose to send it without track and trace, I cannot trace your package.
Please note that with track and trace, your order gets an address check at the post office, whereas this isn’t available with regular shipping.

Outside the Netherlands: You can choose your preferred shipping method. I have regular shipping available and with track and trace.
When you pick ‘(International) shipping with track and trace’, you can see where your package is located and file a complaint when your package is damaged.

Please note that packages with track and trace take longer on average to arrived than regular packages as they get stored at border control longer.

Track your package

Go to: https://www.internationalparceltracking.com, fill out your code, country and postal code and see where it’s located.
With insured shipping I can get a refund from the postal services, though please note that PostNL is allowed to deliver the package within one year after sending without refunding money.

Pre-orders

If you pre-order an item along with items that are already available, your order will be posted when the pre-order item is available. If you need the other items sooner, please order the pre-order item separately from the other items.

Refunds and exchanges

Wrong item received

Sometimes mistakes happen: I run the web shop by myself and it’s possible I added the wrong product to your order. If that’s happened, please email me a photo of your order as you received it and your order number. I will send you the right item on my own costs of course.
Please do this only by email (you’ll find the address below), as messages sent through social media quickly disappear. Only claims through email will be dealt with.

Lost/damaged package

If you chose ‘(international) shipping with track and trace’, you get a track and trace code to see where your package is at that moment.
Go to: https://www.internationalparceltracking.com, fill out your code, country and postal code and see where it’s located.
With insured shipping I can get a refund from the postal services, though please note that PostNL is allowed to deliver the package within one year after sending without refunding money.

For other shipping, I can’t unfortunately do any type of refund (no money back, no product exchanges or discounts for damaged mail or losses). 
The reason is because I can’t take the blame for post system’s responsibilities around the globe. It’s just me running my shop (I’m not a co-operation) and right now I’m simply not able to pay for those accidents.

Workshops/events

Please read the general terms and conditions for workshops and events: English version and Dutch version.
By placing your order, you agree to having read all of the above these terms.

Shops/stockists

De Familiefabriek, Culemborg (NL)

Wholesale

If you own a (web) shop and you’d like to stock my products, please email me and I’ll send you a wholesale PDF with prices.